Delay Compromise
Pokéfella aims to deliver orders in the shortest time possible. If our genners failed to deliver your order within the 12-hour period after sending your payment for the order, you are entitled to free custom Pokémon of your choice* according to this matrix:
| Delay of Delivery (after 12 hours) | Number of free custom Pokémon* |
| 1 minute - 4 hours | 1 |
| 4 hours 1 min - 8 hours | 2 |
| 8 hours 1 min - 12 hours | 3 |
| 12 hours 1 min - 16 hours | 4 |
| 16 hours 1 min - 20 hours | 5 |
| 20 hours 1 min - 24 hours | 6 |
Please note that this compromise does not include delay due to the customer's non-availability to trade.
*Only details in Showdown format shall be processed for the free Pokémon.