Pokéfella aims to deliver orders in the shortest time possible. If our genners failed to deliver your order within the 24-hour period after placing your order, you are entitled free custom Pokémon of your choice* according to this matrix:
|Delay of Delivery (after 24 hours)||Number of free custom Pokémon*|
|1 minute - 4 hours||1|
|4 hours 1 min - 8 hours||2|
|8 hours 1 min - 12 hours||3|
|12 hours 1 min - 16 hours||4|
|16 hours 1 min - 20 hours||5|
|20 hours 1 min - 24 hours||6|
Please note that this compromise does not include delay due to the customer's non-availability to trade.
*Only details in Showdown format shall be processed for the free Pokémon.